Store Policies
Where can I Find Clay Tulips by C Jewellery?
My jewellery can be found here on my website. You can also see my work on my Instagram page (@clay_tulips_by_c), Facebook (@claytulipsbyc), virtual or local craft fairs (check out Find Us or MARKETS section).
Do YOU PROVIDE Shipping?
We try our best to have your items shipped out within 5 - 7 business days. When it comes to shipping fees, you have options!
Within Canada Only
7 to 15 business days - Ground Regular Mail (no tracking) - FREE
4 to 6 business days - Expedited (with tracking) - $15 flat rate
2 business days - Express Shipping (with tracking) - $20 flat rate
Please note during the Christmas season, these times can be longer.
Custom made orders will take longer as time is required to design and create the product.
All items are wrapped with care. They are encased in individual packaging and then placed in a bubble wrapped envelope.
We ship with Canada Post. Delays can happen. If this happens, please reach out.
Within Canada Only
7 to 15 business days - Ground Regular Mail (no tracking) - FREE
4 to 6 business days - Expedited (with tracking) - $15 flat rate
2 business days - Express Shipping (with tracking) - $20 flat rate
Please note during the Christmas season, these times can be longer.
Custom made orders will take longer as time is required to design and create the product.
All items are wrapped with care. They are encased in individual packaging and then placed in a bubble wrapped envelope.
We ship with Canada Post. Delays can happen. If this happens, please reach out.
DO you accept Refunds?
I hope you love the pieces you receive as much as I love creating them. If however you need to return the item, I accept returns within 14 days of the product being delivered to you in its original condition. Please contact me prior to returning the product. If an item is to be returned, the customer will pay for the shipping but the cost of the item will be refunded. I do not accept returns on earrings for hygiene reasons or items that have been worn. No refunds on custom orders.
All products come with a one year guarantee.
All products come with a one year guarantee.